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By understanding how your agents will use the platform, you can not only choose the right tools, but also prioritize training topics.
If your agents understand the purpose of the new technology, they will be more likely to embrace it and pay close attention to training.
A systematic approach allows you to identify your champions, and deliver training to your agents according to their actual needs.
A proactive, engaging strategy that uses a proven methodology is key to garnering agent acceptance and use of the new system.
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