20 Questions: Get to Know Your Account Manager

20 Questions with Katie Shibale, Account Manager at MoxiWorks

Katie Shibale is on the front lines of MoxiWorks, always working hard to delight clients, making sure they are well taken care of from all angles: training, materials, integration… the list goes on! Being an Account Manager is a tough job, and we’re thankful Katie and her awesome teammates are here to do it.

We thought it’d be fun to sit down with Katie and get to know her just a little bit better. If you’re reading this and happen to be one of our clients, there’s a good chance you’ve experienced Katie’s brilliant work ethic, communication, and determination to deliver the best to your brokerage.

Without further ado, here’s 20 questions with Katie:

1. How long have you been at MoxiWorks?

1 year this month!

2. Best and worst thing about living in the Seattle area?

The traffic, of course, is the worst.

The views are by far the best. Between the mountains, the water, and the trees, it is breathtaking here.

3. What has been your favorite achievement so far at MoxiWorks?

There are two in particular.

The first, is creating and implementing a training process for incoming Account Managers. I took experiences from my career and was able to create a manual that made the transition to being an Account Manager at MoxiWorks more seamless. In doing so, I was able to watch a fellow Account Manager go through that and become a kickass AM quickly.

The second, is completing my first official onboarding with a well-known brokerage in the industry. I created a successful launch and relationship with them, and that’s a great feeling.

4. What’s your philosophy in life?

Do what you love, love what you do.

5. What would you eat for your last meal?

Really good authentic Mexican food (and some whiskey).

6. What’s your favorite thing about MoxiWorks?

The culture, honestly. Looking at how we all work together… and I love the fact that we are a name versus a number (like you tend to be in big companies). Each department actually works together versus everyone just working on their own path.

7. What’s the best part about working with your clients?

There are so many, so I’ll try to keep it short. First, building strong, trusting relationships that allow us to truly partner with one another. I love when they have that “ah-ha” moment once they truly find the value in what we do here. That’s the moment they begin truly promoting the products, helping us (MoxiWorks) further innovate, and agents become more productive. Finally, when I get to meet the agents in person. Watching them get excited about the different tools and how easy they are to use is rewarding.

8. NFL or MLS?

That’s a mean question, but NFL had my heart first!

9. Do you consider yourself an introvert or an extrovert?

Introvert – or maybe the one in-between (ambivert). I think I come off as an introvert, but when you get to know me you can’t shut me up.

10. What keeps you at MoxiWorks?

My team for sure. I love the collaboration between us. I know this may sound corny, but we’re like a family. We’re constantly joking around, supporting one another, and really challenging each other to become better (all around people) each day.

11. Cats or dogs?

Definitely, dogs!

12. What’s your favorite part of the day?

The evening because I get to spend time with my son.

13. What was your first job?

I was a Nike sales associate.

14. What interested you about MoxiWorks in the first place?

I was originally in the mobile apps industry, so getting into the software industry sounded interesting. After I talked to Kylah (Director of Integrations and Partnerships at Moxi), I realized the culture was exactly what I was looking for. Ultimately, I knew this was going to really stretch me, challenge me, and allow me to grow in all areas.

15. What do you do when you’re not working?

I’m on the sidelines at my son’s football, soccer, or basketball games cheering him on.

16. Did you choose this career path, or did it choose you?

It definitely chose me. I started in the education field, that’s what my degree is in. I had a friend who worked at a mobile app company and had an opportunity to work for them too, but as a remote employee. It worked great since I could work from home as a mom. From there, I got into software. I never expected to be here, but grateful that others saw my potential and took a chance on me.

17. What does your ideal Saturday look like?

Start out with a cup of coffee for sure, and then either watch my son play sports (or play sports myself). And if my son is at his dad’s, then hanging out with girlfriends with a nice bottle of wine and a good movie.

18. How would you describe your communication style?

I’m kind of an over communicator and can be assertive, especially if I’m confident in what I am saying. I prefer going up to someone and verbally talking things through, as it is really important in understanding exactly what’s happening to help avoid any confusion.

19. What stands out to you about real estate technology since you’ve joined the industry?

Since I’m newer to the real estate industry, I’d say understanding how technology has increased at such a rapid pace. It’s also fascinating how a lot of real estate agents embrace it, but there are way more who wish it never came to real estate. Being able to create something really simple and professional is essential to technology adoption.

20. What is your biggest challenge right now?

I would say that each brokerage/each client that I work with has different needs, especially based on the market they are in. Trying to create a product or tool that really satisfies each of their needs is challenging and then trying to find a workaround that they’re pleased with has its own challenges as well.

Thanks, Katie for letting us ask you these questions! But more importantly, thank you for contributing to Moxi and our amazing culture! #ItTakesMoxi